Cancellation Policy Simplified:

Flight Change Policy Made Easy:

If your flight pickup time changes before your driver starts the trip, contact them directly. If it changes after we begin the trip, contact the driver and/or the office.  You’ll likely incur additional fees because of the change, but we’ll do our best to accommodate the new date/time.

Reservation Change Policy in Plain Language:

If you want to change your reservation, it shouldn’t affect the cost unless you incur any of the additional fees in our pricing section with the new itinerary.  Flexibility will be necessary on your part depending upon our current schedule demands.

Easy-to-Understand Vehicle Policy:

No smoking, drinking, or making a mess in our vehicles. Anyone who breaks this rule will be charged $250 for cleaning.

Payment Policy Simplified:

We accept credit cards and cash** for payment and need a valid card to hold your reservation, regardless of how you pay. Your final cost may vary based on additional expenses during the trip.

Wait Time Policy Explained:

For airport pickups, we wait up to 45 minutes from the actual arrival time (the reason for the airport pickup fee). After that, there’s a $20 per hour fee in 15-minute increments. To avoid this, let us know if you’ll be delayed before your driver begins the trip.

Remember, all policies can change.

*If you cancel within 24 hours, you’ll pay half the price:  But – you can opt to use your prepayment as a credit towards a future ride.

**For repeat and local customers only.