Frequently Asked Questions

Cancellation Policy Made Simple:

• Canceling your reservation may incur a $15 fee.
• If you cancel between 48 and 4 hours before pickup, you’ll pay half of the fare.
• For last-minute cancellations or no-shows, the full fare applies.

Flight Change Policy in Plain Words:

• If your flight time changes, contact your driver AND our office ASAP.
• If the driver has started the trip, part or all of the initial trip fee may be charged.
• Additional fees may apply, but we’ll try to help.

Reservation Change Policy Explained:

• Changing your reservation shouldn’t affect the cost, unless there are extra fees.
• We may need flexibility depending on our schedule, as we can’t guarantee any new date/time will work for us.

Simple Vehicle Policy:

• No smoking, drinking, or mess in our vehicles.
• Breaking this rule incurs a $250 cleaning charge.

Payment Policy Made Clear:

• We accept credit cards over the phone.
• A valid card is needed to hold your reservation.
• The final cost may change due to additional expenses.

Understanding Wait Time:

• For airport pickups, we allow up to 45 minutes from flight arrival to meet your driver.
• After that, there’s a $20/hour wait fee.
• To avoid this, let us know about delays beforehand.

Remember: All policies may change.