Frequently Asked Questions

Cancellation, Change, and No-Show Policies

• Last-Minute Cancellations:

  • Cancellations within 24 hours of your scheduled pickup will incur a $50 fee or 25–50% of the total fare (whichever is higher).
  • Cancellations within 2 hours of pickup will be charged the full fare.

• Last-Minute Changes:

  • Minor adjustments within 12 hours of pickup are free if they don’t disrupt scheduling.
  • Significant changes may incur a rescheduling fee of $25–$50 or 10–15% of the fare.

• No-Shows:

  • If the passenger is not at the pickup location within 15 minutes (30 minutes for medical trips) and cannot be reached, the full fare will be charged.

• Exceptions:

  • Cancellation fees may be waived for emergencies or extenuating circumstances.

For questions or special requests, contact us directly.